Get VisiCODE support when you need it instantaneously with professionalism! Every VisiCODE client receives standard support as part of their licence fee. Access is provided through a secure portal to ensure privacy compliance.
This gives you peace of mind by helping you ensure your business continuity, proactively preventing issues and maximising the value of your VisiCODE investment.
Whether you have how-to questions, require technical or consultative support, we give you fast, expert answers.
VisiCODE support you can count on
If you require technical support or have any coding queries, you can quickly and easily lodge a support request through our Help Desk. This connects you directly with Resolutions’ health information managers who have extensive coding experience. We guarantee your support request will be actioned in a timely manner.
Issues are categorised depending on impact level and response times are prioritised accordingly.
You can use our online help portal to:
- Get assistance with coding queries
- Get technical support
- Submit customisation requests